Terms and Conditions for Oceans Drive Transportation
Effective Date: November 29, 2024
Welcome to Oceans Drive Transportation. These Terms and Conditions govern the use of our Non-Emergency Medical Transportation (NEMT) services, including communication via SMS. By using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.
1. SMS Consent and Communication
Oceans Drive Transportation collects and uses phone numbers for service-related SMS communications. By providing your phone number and opting in, you consent to receive text messages related to your transportation services. We do not share your phone number with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Oceans Drive Transportation, you may receive SMS notifications related to:
Appointment Reminders: Notifications about upcoming transportation services, including pickup and drop-off details.
Follow-Up Messages: Messages related to trip feedback, rescheduling, or service satisfaction inquiries.
Billing Inquiries: Notifications regarding payments, invoices, or pending dues.
Service Updates & Alerts: Notices regarding service changes, delays, or cancellations.
Example Message:“Hello, this is a reminder from Oceans Drive Transportation. Your scheduled pickup is on [Date] at [Time] at [Location]. Reply STOP to opt out of SMS messages at any time.”
3. Message Frequency
Message frequency may vary based on the type of service requested and user preferences. The typical frequency is as follows:
Appointment reminders: 1–2 messages per scheduled ride.
Billing notifications: As necessary.
Service updates: As necessary.
Promotions (if applicable): No more than 2 per month.
Example Disclosure:”Message frequency varies. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4. Message and Data Rates
Standard message and data rates may apply based on your mobile carrier’s pricing plan. Costs may vary for international or roaming messages. Oceans Drive Transportation is not responsible for any charges incurred due to SMS messaging.
5. Opt-In Methods
You may opt-in to receive SMS messages from Oceans Drive Transportation in the following ways:
Verbally, during a conversation with a representative.
By submitting an online consent form.
By signing a physical consent form.
By texting a specific keyword (if applicable).
By opting in, you agree to receive messages related to transportation services as described above.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To unsubscribe:
Reply “STOP” to any SMS message.
Contact our support team to request removal from our messaging list.
Update your preferences in your account settings (if applicable).
Upon opting out, you will receive a final confirmation message stating you will no longer receive SMS notifications.
7. Help and Customer Support
If you are experiencing issues with our SMS services, you can:
Reply “HELP” to any SMS message for assistance.
Visit our website at https://oceansdrivetransportation.com.
Contact our customer service at 531-213-2211 or info@oceansdrivetransportation.com
8. Privacy and Data Security
Privacy and Data Security
We take your privacy seriously. Your phone number and SMS communication data are securely stored and will only be used for the purposes stated in these terms. For more details on how we handle your personal data, please review our Privacy Policy.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our https://oceansdrivetransportation.com/privacy-policy and https://oceansdrivetransportation.com/termsandconditions.
Message frequency may vary
9. Service Limitations and Liability
SMS messages are not guaranteed to be delivered in real time due to network limitations.
Oceans Drive Transportation is not responsible for any service disruptions caused by mobile carriers.
We do not assume liability for missed messages due to technical issues
10. Changes to Terms and Conditions
Oceans Drive Transportation reserves the right to update or modify these Terms and Conditions at any time. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
For the latest updates, please visit our Terms and Conditions page.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, please contact us at [insert contact details].